FAQ's
Our FAQ's section answers most questions about how selling with Handpicked works.
We take women’s clothing, shoes, bags & accessories.
Items should be:
- Current in style, generally from the last 3–5 years
- Great quality, with strong brands, fabrics or design
- In excellent, ready-to-sell condition
- Right for the current season
For Autumn, think great knitwear, current denim, everyday footwear, beautiful fabrics, interesting styles and pieces made to be worn on repeat.
If you’re no longer reaching for something because it feels outdated, chances are it won’t be right for Handpicked either.
Our focus is on easy-to-wear, everyday items. We do not take any formal wear.
- No formal dresses or outfits
- No mother of the bride
- No wedding, prom or bridesmaids wear
- No heels, hats or fasinators
Even if an item was expensive when new, if it’s formal or occasion wear, it isn’t right for Handpicked.
Absolutely. We love high-end designer and great contemporary handbags, especially everyday, grab-and-go styles that you can throw on, use on repeat and enjoy.
Think Mulberry, Vivienne Westwood, Anya Hindmarch, Aspinal of London, Strathberry, Coach, Ganni, APC, Marni, Longchamp, Marc Jacobs, DeMellier, Polène, Kate Spade, Tory Burch, Furla, Coccinelle, Kurt Geiger, AllSaints and similar.
We don’t only look at the label. We also love bags that are fun, bright, different or brilliantly practical. Sometimes it’s the brand, sometimes it’s the quality and sometimes it’s simply a fabulous bag.
All bags must be current, clean inside and out and in excellent condition.
We don’t take luxury handbags from brands such as Louis Vuitton, Chanel, Hermès, Dior, Gucci and similar luxury fashion houses.
These bags sit within a specialist luxury resale market and no longer feel like the right fit for Handpicked. We’re all about great everyday pieces that you can grab, wear, enjoy and use on repeat, so we think luxury bags are better placed with a specialist luxury reseller.
We DO still take high-end designer handbags. Think Mulberry, Vivienne Westwood, Anya Hindmarch, Aspinal of London, Strathberry, Coach and similar. These everyday designer brands are very much at home at Handpicked.
Not sure which yours falls into? Just drop us a message before booking.
We’re all about great quality pieces that look and feel like new. Everything you bring should be ready for us to put straight into prep.
Items must be:
- In immaculate condition
- Freshly washed before your appointment
- Free from smells, stains, marks, bobbling or damage
- Free from excessive wear, fading or stretching
- Current in style and suitable for the season
- Neatly folded and ready for us to check
Shoes must have minimal wear and be spotlessly clean, including the soles. Bags must be clean inside and out and free from damage or significant scuffs.
Even if something has been sitting clean in your wardrobe or in storage, please wash it again before bringing it to us. The only exception is genuinely new and unworn items with tags.
Please don’t use fabric sprays or Febreze instead of washing.
When you arrive, we’ll take your bag and have a look through your pieces while you have a browse around the shop.
Please give us a little space to do what we do best. We see hundreds of items every week and need to make quick, clear decisions about what will work for Handpicked.
We’ll let you know what we’d love to keep and return anything that isn’t quite right. We don’t go through declined pieces individually or discuss pricing during your appointment.
No. Handpicked is carefully curated, so we’ll only take the pieces we believe are right for our shop, customers and current season.
We consider the style, brand, fabric, condition, age and resale potential of each piece, as well as what we already have on our rails.
Something can be beautiful, expensive or barely worn and still not be right for Handpicked. Our team’s decision on the items we accept is final.
There isn’t one definitive list. We look at your collection as a whole, alongside the style, fabric, quality, condition and how current each piece feels.
We love great contemporary and higher-end brands, beautiful natural fabrics and pieces that are well made and designed to be worn on repeat.
You’ll occasionally see brands such as M&S, Seasalt, White Stuff, Zara and other high-street names on our rails when a particular piece really stands out. However, we generally wouldn’t take a collection made up predominantly of these brands.
Think quality over quantity, great style over a particular label.
We don’t provide an itemised list when you leave your pieces with us. This helps us keep appointments quick and gives our team more time to get your items prepared and out for sale.
If you’d like to keep your own record, you’re very welcome to bring a prepared list with you and we can tick off the pieces we accept.
You’ll receive emails as your items sell and a full statement with your payout.
If you need an item back during its selling period, please contact us before coming into the shop.
Items may be on the shop floor, in storage, being prepared, listed online or awaiting collection by a buyer, so we need time to locate them and check their current status.
Please don’t pop into the shop expecting to collect an item without prior arrangement. Collections are by appointment only.
We don’t provide an itemised list when you leave your pieces with us. This helps us keep appointments quick and gives our team more time to get your items prepared and out for sale.
If you’d like to keep your own record, you’re very welcome to bring a prepared list with you and we can tick off the pieces we accept.
You’ll receive emails as your items sell and a full statement with your payout.
All selling is by appointment only, so please make sure you have a confirmed appointment before bringing anything in.
Bring one standard reusable shopping bag of clothing, freshly washed and neatly folded.
Please do not bring clothing on hangers, in garment bags, bin bags or suitcases
Shoes in boxes and handbags can be brought in addition to your one bag of clothing.
If items aren't brought in this way, we won't be able to carry out your appointment and you'll need to rebook.
Yes. Please bring one standard reusable shopping bag of clothing per appointment (around 10–15 pieces), neatly folded.
We do not accept clothing in bin bags, suitcases, garment bags or on hangers.
Shoes in boxes and handbags can be brought in addition to your one bag of clothing.
If you have more than one bag, choose your very best pieces that feel most suited to Handpicked and save the rest for another time.
All items are priced by the Handpicked team. We consider the brand, original retail price, fabric, condition, style, season and current resale value, alongside what we know sells well with our customers.
We don’t agree prices during your appointment or send individual prices for approval before items go on sale.
If you have a minimum price you’d be happy for a particular item to sell for, please let us know when you bring it in and we’ll tell you whether we think this is achievable.
For particularly high-value pieces, we may discuss pricing with you separately.
Most items are sold on a 50/50 basis, so you’ll receive 50% of the final selling price.
For selected higher-value and high-end designer pieces, we may offer a lower commission rate, meaning you keep a larger share. This is agreed with you before the item goes on sale.
There are no upfront fees. Our commission covers everything we do to prepare, price, photograph, market and sell your items.
We pay sellers on the 15th of every month for eligible items sold during the previous calendar month.
You can choose to receive your earnings by bank transfer, cash, store credit or donate them to a charity of your choice.
Items sold online are covered by our 30-day returns period, so payment may be held until this has passed. If an item isn’t yet eligible for payment, it will simply roll over to your next monthly payout.
On payout day, you’ll receive a statement by email showing what has sold, the selling price and your earnings.
Yes. We’ll send you an email each time one of your items sells, so you can keep track along the way.
You’ll also receive a full statement with each payout, showing what has sold, the selling price and your earnings.
We keep items for the season they’re best suited to, giving them the best possible chance to find a new home.
When we’ve finished selling your items, we’ll email you to let you know. You can then choose to collect any unsold pieces or donate them to charity.
Collections are by appointment only. Please don’t pop in to collect items without arranging this first, as we need time to locate and prepare everything for you.
It is your responsibility to provide us with the correct contact details and keep an eye on your emails, including your junk or spam folder.
You’ll have 14 days from our email to arrange collection. Any items not collected within this time will be donated.
Please find a copy of our terms & conditions here.
Please only book if you’re happy with how Handpicked works.
We’re a curated resale service, and our team decides which pieces we accept, how they’re priced and how they’re presented for sale.
If you’d prefer to approve individual prices, receive an itemised intake list, or talk us through each piece during your appointment, Handpicked probably isn’t the right selling service for you.